01 — What we recover from
A dead phone needs an evaluation
Phones that won't power on after a drop. Water damage — pool, washing machine, toilet. Phones stuck on the logo in a boot loop. Devices with broken charging circuits that died and never came back. Even phones other repair shops have looked at and declared dead. Recovery can sometimes involve repairing the original board long enough to access the data. Success depends on the damage, storage, processor, encryption components and required credentials. Intact memory alone does not guarantee recovery.
Modern phones encrypt storage, so recovery means reviving your board — the chips can't simply be read out elsewhere. Some faults can be repaired; others make recovery impossible. Evaluation is needed before discussing the likely outcome.
02 — Pricing
Evaluation first, then a firm quote
| Situation | Price | Estimate |
|---|---|---|
| Bench evaluation (any device) | $49 — credited | 1–3 days |
| Dead phone — standard recovery | from $149 | 2–7 days |
| Water-damaged device | from $199 | 2–7 days |
| Complex board damage / prior repair attempts | quoted after evaluation | varies |
Timing estimates depend on parts, device condition and the repair queue. Confirm availability before arranging intake.
Every job starts with the $49 bench evaluation, credited toward the recovery price — you get an honest read on the odds and a firm quote before committing to anything more.
03 — Right now
If the phone got wet: do not charge it
Don't put it in rice, don't try to turn it on — every power-on attempt with water inside risks the exact corrosion that makes recovery harder. Power it off if it's on and call or text as soon as you can. Time matters with liquid damage; corrosion spreads by the day.
A dropped or non-starting phone should not be assumed safe or stable. Stop using or charging it if damage is suspected, especially if it is swollen, unusually hot or visibly damaged. Tell us what happened and that the data is your priority before authorizing work.
04 — Questions
Frequently asked
Another shop said my phone is unrecoverable. Is it worth a second look?
A second evaluation may help establish what was tried and whether another approach is possible. It cannot guarantee recovery: storage damage, processor or encryption failures, and unavailable credentials can prevent access even when the memory chip looks intact.
Do you need my passcode?
Your device passcode or other recovery credentials may be required because of encryption. Do not put them in the website chat or callback form. Discuss the access needed and how to provide it directly when arranging the work.
What do I get back?
The deliverable depends on what can be recovered and the platform: a working device, accessible files or an available backup. Agree the transfer method and priority files before work. Some files or app data may be unavailable; a complete backup is not guaranteed.
Is my data private?
Recovery is handled directly and locally. Before work, agree what data may be accessed, the transfer method and when any working copies will be removed. The deletion timing is confirmed for your job. See our device-data privacy information.
Repair the device or recover the files?
If your phone works and the problem is a broken screen or worn battery, start with iPhone repair or Samsung and Android repair. If a board fault prevents access to your files, explain that data recovery is your priority before authorizing microsoldering work. For a computer that will not boot, see computer and laptop repair.
Arrange intake before bringing a device
Call or text your model and symptoms. Wait for confirmed availability and handover instructions; there is no public walk-in location. Read the intake steps, evaluation and warranty details, and privacy information.