30-day parts-and-labor warranty
Completed repairs carry the published 30-day parts-and-labor warranty. If a part we installed is not performing as it should during the 30 days after your repair, contact us to arrange an assessment and correction at no cost under that warranty.
Call or text (614) 532-3353 with your repair date, device and the problem you are seeing. Keep your receipt or repair details. Arrange the assessment before bringing or sending the device.
The warranty concerns the repair performed. If there is a different fault or the device has sustained further damage, describe it so we can explain whether the existing repair coverage applies and obtain approval before any separately charged work. Confirm any job-specific conditions in your quote before approving the repair.
Diagnostics and evaluation fees
- Standard repairs: diagnostics for standard screen, battery and port repairs on working devices are free.
- Board-level work and phone data recovery: evaluation starts at $49. This fee is credited toward the approved repair or recovery; it is not a free evaluation.
- A board that cannot be fixed: the published board-repair policy is that the diagnosis fee is all you pay.
- Recovery attempts: evaluation does not guarantee that files can be recovered. Confirm any charges for an unsuccessful recovery attempt before authorizing work beyond evaluation.
Quotes, parts and timing
Starting prices are not quotes for every model. Confirm the exact parts, work and total before service. SSD and RAM upgrade prices marked “plus the part” exclude the hardware itself. Timing estimates depend on availability, parts and device condition.
Your data
Repair does not guarantee that data will be preserved or recovered. Back up a working device when possible and tell us before work if files are the priority. Recovery deliverables and any working-copy deletion arrangements are agreed for the specific job; see data handling.
Read the intake steps or text us about a repair or warranty concern.